Introduction

This is a quick post to share how I got a user back up and running after encountering this Windows Hello for Business PIN setup error on an Intune managed device today.

The problem

The issue occurred when the user was trying to setup Windows Hello for Business (again) on their Intune managed device. WHFB had been setup before successfully but due to some support issues they needed to redo this WHFB wizard except when they tried to complete PIN setup, it errored out. Retrying as per the advice in the error didn’t help.

Microsoft account

Something went wrong

We weren’t able to set up your PIN. Sometimes it helps to try again or you can skip for now and do this later. Error code: 0x801c0451

The error shown is revealed below:

Solution

To resolve we did the following using an elevated account on the device.

Rename the Accounts folder from below path:

%LOCALAPPDATA%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\AC\TokenBroker

To something like Accounts.old

Once done, restart the computer.

After restarting the computer, get the user to logon to Windows, where they should be prompted to complete Windows Hello for Business setup

More info

I was actually surprised that Microsoft’s own https://aka.ms/PINErrors site actually lists this error, to be honest I didn’t check it until after I had resolved the problem.

Here it is. Their advice reveals that the error means there’s an issue with the User token switch account and that you need to delete files in the same path as above, it effectively achieves the same result as renaming that folder shown above.

I hope this helps someone!

that’s it for now

cheers

niall